Abstract copyright UK Data Service and data collection copyright owner.

The purpose of this survey was to compare the similarities and differences in the ways managers spent their time over four weeks, as shown by on-going, self-completion diary with headings for Where (place of work), Who (category of person contacted), How (method of communication), What (nature of work) and Duration.

Main Topics:

Variables Where: Office, home, travelling Who: Internal - boss, secretary, colleagues. External - customers, suppliers How: Discussion, telephone, lecture What: Public relations, marketing and sales, research and development Duration: Episodes lasting five minutes or more, fleeting contacts A copy of the diary appears in the publication, Appendix I p.163

Managers from senior sales, production and accounting in a variety of companies (ranging in size from 12 to over 30,000 employees)

Diaries