( phase 1 ) Relation between wage costs and capital costs / labour turnover / personnel manager / sort of company / staff recruitment / wage system / leadership / wage agreements / the works-council / union work / complaints / turnover / absenteeism / production manager / building up of organization / problems of employees with work situation / contentment with employees / economic situation employees work-council / union work / problems with work situation / dissension and complaints / ( phase 2 ) head of department / hierarchy of employees / method of production / evaluation of function and reward system / the power-structure / independence of employees / workers' participation / inconveniences in work situation of employees / turnover and absenteeism / company doctor / social worker acquaintance with complaints employees last year / personnel manager management of staff / provisions for staff / measures to improve the work situation / promotion and training / the works-council / contacts with trade-union / industrial and disciplinary jurisdiction foremen / employees / data on employees / influence employers / workers' participation / behaviour of superior of respondent / dissension and complaints of respondent / opinion employees and respondent. On reception of complaints / employees' personal characteristics / possibilities to find other job, to make headway / absenteeism due to illness / information about work and work situation complaints / interests of employees / leadership / attitude towards actions / strikes / presence of court of arbitration / council of employees / punitive measures and union work. Background variables: basic characteristics/ place of birth/ residence/ place of work/ occupation/employment/ income/capital assets/ education/ politics/ religion/ organizational membership