Abstract copyright UK Data Service and data collection copyright owner.The National Patient Survey Programme is one of the largest patient survey programmes in the world. It provides an opportunity to monitor experiences of health and provides data to assist with registration of trusts and monitoring on-going compliance. Understanding what people think about the care and treatment they receive is crucial to improving the quality of care being delivered by healthcare organisations. One way of doing this is by asking people who have recently used the health service to tell the Care Quality Commission (CQC) about their experiences. The CQC will use the results from the surveys in the regulation, monitoring and inspection of NHS acute trusts (or, for community mental health service user surveys, providers of mental health services) in England. Data are used in CQC Insight, an intelligence tool which identifies potential changes in quality of care and then supports deciding on the right regulatory response. Survey data will also be used to support CQC inspections. Each survey has a different focus. These include patients' experiences in outpatient and accident and emergency departments in Acute Trusts, and the experiences of people using mental health services in the community. History of the programme The National Patient Survey Programme began in 2002, and was then conducted by the Commission for Health Improvement (CHI), along with the Commission for Healthcare Audit and Inspection (CHAI). Administration of the programme was taken over by the Healthcare Commission in time for the 2004 series. On 1 April 2009, the CQC was formed, which replaced the Healthcare Commission. Further information about the National Patient Survey Programme may be found on the CQC Patient Survey Programme web pages.
The Community Mental Health Service User Survey has been conducted almost every year since 2004 and asks people who use NHS community mental health services in England about their experiences. Fifty-three providers of NHS mental health services participated in the 2022 Community Mental Health Service User Survey. This includes combined mental health and social care trusts, foundation trusts and community healthcare social enterprises that provide NHS mental health services. Those aged 18 and over were eligible to take part if they were receiving specialist care or treatment for a mental health condition between 1 September 2021 and 30 November 2021. Fieldwork took place between February 2022 and June 2022. The survey team received responses from 13,418 people, a response rate of 21%. The results are intended for use by NHS trusts to help them improve their performance as well as being an essential quality indicator for the work of organisations including the Care Quality Commission (CQC), NHS England and the Department for Health and Social care.
Main Topics:
The questionnaire covered: access, health and social care workers, organising care, planning and reviewing care, crisis care, medicines, NHS talking therapies, support and wellbeing, responsive care and overall experience.
Simple random sample
Postal survey
