To improve efficiency in performance of municipal departments. Perception of Amsterdam promotion campaign / making use of public transport, image of car-attendants, public transport versus private transport / need for information about pollution / experience of municipal sanitation department / willingness to cooperate with separation of refuse / Olympic Games in Amsterdam in 1992 / interest in municipal politics / appreciation of neighbourhood, contacts with local residents / participation in community work and inquiry procedures / evaluation of local authorities and politics, inquiry procedures, community centre / introduction of district councils. Background variables: basic characteristics/ place of birth/ residence/ household characteristics/ education/ politics