To improve efficiency in performance of municipal departments Intention to move: preferred location and type of residence / receipt of one time benefit for the poorest people / sources of income, standing charges / experience with municipal inquiry procedures in neighbourhood / making use of health services, medical complaints, in particular allergies / cockroaches in residence / making use of different credit institutions, in particular the municipal money-lending institution "Gemeentelijke Kredietbank" / experience with crime and vandalism / combat of dogshit / extension of business hours of shops. Background variables: basic characteristics/ place of birth/ residence/ housing situation/ household characteristics/ income/capital assets/ education