Abstract copyright UK Data Service and data collection copyright owner.
The Community Mental Health Service User Survey (CMH) has been conducted almost every year since 2004 and asks people who use NHS community mental health services in England about their experiences. Fifty-three providers of NHS mental health services participated in the CMH 2023. This includes combined mental health and social care trusts, foundation trusts and community healthcare social enterprises that provide NHS mental health services. Individuals aged 16 and over were eligible to participate if they were receiving specialist care or treatment for a mental health condition between 1 April and 31 May 2023. Fieldwork took place between August and December 2023.The 2023 iteration of the survey underwent some key changes, these included moving the survey from a purely paper-based questionnaire to a mixed-mode approach providing the option to complete the survey online or by paper. The sampling period was shortened and moved from September to November to April and May. The sampling eligibility criteria were amended to include young people aged 16 and 17 years old and excluded people who predominately used memory clinics. These changes to the survey resulted in a redevelopment of the questionnaire and a break in trend data. For further details, see the documentation.In total 14,770 people responded, a response rate of 20%. As well as nationally, respondents were also considered with three assessment service groups (ASGs). Responses were received from 11,163 adult mental health service (AMHS) users and 873 child and adolescent mental health service (CAMHS) users. Survey responses were also received from 2,734 older people's mental health service (OPMHS) users.The results are intended for use by NHS trusts to help them improve their performance as well as being an essential quality indicator for the work of organisations including the Care Quality Commission (CQC), NHS England and NHS Improvement, and the Department for Health and Social Care.
Main Topics:
Topics covered included: support while waiting; mental health team; planning care; involvement in care; medication; NHS talking therapies; crisis care support; crisis care access; support with other areas of life; support in accessing care; respect, dignity and compassion; overall experience, and feedback
Simple random sample
Self-administered questionnaire: Paper
Self-administered questionnaire: Web-based (CAWI)
