Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations

DOI

This dataset contains the data, statistics and survey for the publication 'Conversational Repair Strategies to Cope with Errors and Breakdowns in Customer Service Chatbot Conversations' (https://doi.org/10.1007/978-3-031-54975-5_2). Based on the thesis by Jasmin Verhagen (https://arno.uvt.nl/show.cgi?fid=162648).

The researchers of the project will grant access to other researchers for research purposes.

Identifier
DOI https://doi.org/10.34894/RHQENH
Related Identifier IsSupplementTo https://doi.org/10.1007/978-3-031-54975-5_2
Metadata Access https://dataverse.nl/oai?verb=GetRecord&metadataPrefix=oai_datacite&identifier=doi:10.34894/RHQENH
Provenance
Creator Braggaar, Anouck ORCID logo; Verhagen, Jasmin; Martijn, Gabriëlla ORCID logo; Liebrecht, Christine ORCID logo
Publisher DataverseNL
Contributor TiU Dataverse Admins; Braggaar, Anouck; DataverseNL
Publication Year 2026
Funding Reference NWO KIVI.2019.009
Rights info:eu-repo/semantics/restrictedAccess
OpenAccess false
Contact TiU Dataverse Admins (Tilburg University); Braggaar, Anouck (Tilburg University)
Representation
Resource Type Dataset
Format application/x-spss-sav; application/x-spss-syntax; application/octet-stream; image/png; application/pdf
Size 333272; 187; 7768; 277; 8440; 158313; 697; 3552; 693; 3555; 691; 3556; 312; 3759; 162115; 173742; 170681; 146896; 153744; 171347; 124664; 129871; 153347; 407; 19335; 591; 32590; 411; 19345; 401; 19278; 557; 32508; 422; 18703; 18702; 416; 18699; 104168
Version 1.0
Discipline Agriculture, Forestry, Horticulture, Aquaculture; Agriculture, Forestry, Horticulture, Aquaculture and Veterinary Medicine; Life Sciences; Social Sciences; Social and Behavioural Sciences; Soil Sciences