Satisfaction with city of Heerlen / important issues in the development of Heerlen / frequency of visits to city centre, reasons for visits / the reconstruction of the city centre / perception of crime in the city centre / police supervision, measures to be taken / satisfaction with neighbourhood / most important problems / evaluation of a municipal project (wijkbeheer) to improve the livability of neighbourhoods , willingness to cooperate / image of various wards / perception of crime in neighbourhood, being victimized, police report, professional help / satisfaction wit public facilities, complaints reported / municipal policy with respect to ecological, environmental issues / being inconvenienced by noise, stench, pollution / separation of rubbish / use of car, bicycle and public transport, push back to car use, traffic problems in r.'s neighbourhood / plans to remove/ preferred type of residence, location, price, buy or rent, use of housing corporations / use of sports accommodations / cultural interest, use of public libraries Background variables: basic characteristics/ residence/ housing situation/ household characteristics/ place of work/ occupation/employment/ income/capital assets/ education/ politics/ consumption of durables/ organizational membership