Abstract copyright UK Data Service and data collection copyright owner.

This study investigated the labour market experiences of people with multiple and complex problems and needs. Complexity of problems was a key research focus of the project which aimed to question how well conventional welfare provision met the requirements of such groups. It was argued that those who are most disadvantaged in the labour market tend also to be those who experience other disadvantages: particularly homelessness or ‘unsettled’ lifestyles; health, disability or substance dependency problems; literacy or learning difficulties; past experience of public care or custody (whether as children or because of mental health problems or involvement in crime); or minority ethnic group status. The solutions that such multiple problems and needs require are indeed generally more complex than those on offer under the government’s existing welfare-to-work policies. The research findings were used to offer further insight into the experience of such welfare provision, the attitudes of recipients and possible improvements to the system of intervention.

Main Topics:

The project interviewed a disparate sample of 50 people with multiple problems and needs, drawn with the assistance of voluntary sector projects from two urban locations (Luton and Sheffield), none of whom had experienced fewer than three problems. The sample covered the full working age-range, it was evenly distributed between male and female and almost half the respondents were from minority ethnic groups. Problems covered and issues discussed include the following: criminal justice system, education, employment, family relationships, homelessness, mental health, multiple problems and needs, physical health, statutory agencies, substance abuse, training, unemployment, 'Welfare-to-work'.

Purposive selection/case studies

Face-to-face interview