Communication error management in law enforcement interactions: A receiver's perspective

Two experiments explore the effect of law enforcement officers’ communication errors and their response strategies on a suspect’s trust in the officer; established rapport and hostility; and, the amount and quality of information shared. Students were questioned online by an exam board member about exam fraud (Nstudy1 = 188) or by a police negotiator after they had stolen money and barricaded themselves (Nstudy2 = 184). Unknown to participants, the online utterances of the law enforcement officer were pre-programmed to randomly assign them to a condition in a 2(Error: factual, judgment) x 3(Response: contradict, apologize, accept) factorial design, or to control where no error was made.

Identifier
DOI https://doi.org/10.17026/dans-x6e-rv48
PID https://nbn-resolving.org/urn:nbn:nl:ui:13-6q7d-eo
Metadata Access https://easy.dans.knaw.nl/oai?verb=GetRecord&metadataPrefix=oai_datacite&identifier=oai:easy.dans.knaw.nl:easy-dataset:73307
Provenance
Creator Oostinga, M.S.D.
Publisher University of Twente
Contributor High-Value Detainee Interrogation Group (HIG)
Publication Year 2017
Rights info:eu-repo/semantics/restrictedAccess; DANS License; https://dans.knaw.nl/en/about/organisation-and-policy/legal-information/DANSLicence.pdf
OpenAccess false
Representation
Language English
Resource Type Dataset
Format .sav; .por; .dta
Discipline Agriculture, Forestry, Horticulture, Aquaculture; Agriculture, Forestry, Horticulture, Aquaculture and Veterinary Medicine; Life Sciences; Social Sciences; Social and Behavioural Sciences; Soil Sciences